TERMS AND CONDITIONS

 These Terms and Conditions govern the use of the website “www.empacka.com” (hereinafter referred to as the “the Web”)

The web, through its website www.empacka.com, provides information about its products and offers the possibility to purchase these products. Due to the content and purpose of the Website, individuals who wish to benefit from its services must have the status of “Customer.” By being a Customer, they agree to comply with the terms and conditions published in the version available at the time of their access, as long as they are applicable to them.

The web wishes to make it known that its services are specifically targeted to the public aged 18 and above, and they accept and processes orders from Spain, as well as from Germany, Italy, Portugal, France, Switzerland, Belgium, and other countries within the European Union.

PRICES

The prices of products on the website are listed in Euros and include all taxes. However, they do not include shipping costs, which will be displayed on the order checkout page. The Web reserves the right to modify the product prices at any time.

PRODUCTS

The products offered for sale are the same as those displayed on the website. However, please be aware that there may be slight difference in the appearance of the product photos on the website due to variations in computer screen brightness. Those differences are out of the Web’s control and, therefore, the Web won’t be responsible for them.

ORDERS

As orders are generated by the customer through the registration system on the order page, it is crucial for customers to provide accurate and complete information, including street address, house number, and other necessary details during the registration process. This information directly impacts to the delivery time and shipping cost. If delays occur due to the customer providing incorrect address information, the customer will be responsible for any additional costs incurred.

PAYMENT

Payments can be made through the following methods:

Credit/debit cards: VISA, Mastercard

PayPal

Bank transfer

SECURITY

THE WEB uses SSL encryption or similar technologies to protect the data of our customers. For this purpose, customers agree that THE WEB may collect data to carry out appropriate identity verification for access control.

DELIVERY

Deliveries are made on working days, from Monday to Friday, until 18:00. There are no deliveries arranged by the couriers on Saturdays and Sundays. Customers can choose the delivery method before placing their orders.

Delivery times vary depending on the region:

For Spain and Portugal (PENINSULA region), delivery usually takes 1-2 days.

For islands, delivery may take 4-5 days.

For other European Union regions, including France, Germany, Italy, Switzerland, etc., By GLS , it takes 2-3 days. By CORREOS, delivery may take 4-5 days.

Delivery time may take longer in case of holidays or other transportation-related reasons.

INVOICE

Three working days after the order is officially generated, customers can log in to their account and access the download page to choose and download the invoice. For customers who have not registered an account, they can request the invoice by phone or WhatsApp at +34 623459547 or by sending an email to empacka1@gmail.com.

RETURNS

Customers have the right to return the products within 14 days after receiving them without providing any reasons, as long as the products are unused and unopened. During the return process, customers are responsible for covering the return shipping cost, and the returned product should be in its original packaging and condition. Once the company receives the returned goods, the refund will be processed within 3 days. The refund cost will be beared by the customer.

Please note that custom-made products, according to the customer’s specifications, are not eligible for returns under the “no reason” return policy.

FORCE MAJEURE

The Web shall not be held responsible for any failure to fulfill the obligations of the contract due to force majeure events.

APPLICABLE LAW AND JRISDICTION

These website terms and conditions are governed by Spanish law. In the event of any disputes, the parties shall seek an amicable agreement before initiating any legal actions and shall communicate all necessary information for this purpose.

If the dispute cannot be resolved amicably, and regardless of the number of defendants or warranty claims, any type of dispute related to the formation or execution of an order shall be submitted to the jurisdiction of the competent courts and tribunals in Spain.

CONTACT

For any inquiries, suggestions, or consultations, customers can contact us by phone or WhatsApp at +34 623459547 or send your feedback via email to empacka1@gmail.com.